All writing projects commence upon rendering of full payment to HQ Resume and in order to hold a client’s spot in our project rotation. Your deadline will be prioritized and guaranteed, within our promised content turnaround times.
Methods of Payment
HQ Resume requires an upfront payment equivalent to the price of the service through credit card (American Express, Mastercard, Discover and Visa), debit card and Paypal. All service prices that HQ Resume offers are shown in US dollar currency. Therefore, buyer will make payment using US dollar currency regardless of location.
For resumes, cover letters and LinkedIn profile projects, the initial draft will generally be delivered within 24 to 72 hours from the receipt of payment.
Revisions and edits for all writing projects take approximately 24 to 48 hours following the Client’s request.
Client will send an email to HQ Resume with minor edits to finalize the resume. No major re-writing or overhauling/adding of information will occur at the third revision stage or project will be considered new work and will require an additional fee.
HQ Resume provides 24-hour RUSH project delivery for an additional $100.
Should the project be postponed or cancelled by the client, then the client shall be liable for our fees, costs and expenses.
Cancellation within 24 hours: full refund will be made less 10% cancellation fee
First draft is provided to Client: 50% of total project price is retained by HQ Resume
Resume Finalization stage: No refunds will be issued.
Acceptance of Career Documents
After career documents are provided to Client, Client must approve the said documents or request changes within 14 days. After 14 days, the project will be considered approved and complete. Failure of Client to partake in the editing process, authorize revisions, or approve career documents will constitute acceptance of them as the final draft.
HQ Resume maintains that it cannot guarantee job opportunities as market conditions vary and it is incumbent upon Clients to aggressively partake in the job search process, including properly applying for qualifying positions that Client meets the requirements for. Additionally, HQ Resume is not responsible for Client’s use or non-use of the resume or writing project.
If you have any questions about these policies, please send an email to firstname.lastname@example.org.